👋 Hey there!

At CLAYDY, we prioritize the quality of interactions your website visitors have with our AI chatbot. To ensure optimal user experience, we've meticulously designed three quality control systems specifically aimed at enhancing conversation quality.

To access it, simply click on this link.

Here are the three systems that enhance the quality of conversations:

Maintain Relevant Conversations

The first system plays a crucial role in ensuring the relevance of the conversation. The AI chatbot evaluates if the query aligns with the information provided in your Knowledge Hub.

If a user's query is unrelated to your business or the Knowledge Hub, the chatbot politely responds, indicating it can't assist with the specific query.

Filter Offensive Messages

The second system ensures that the conversation remains professional and respectful. By utilizing OpenAI's Content Moderation API, the chatbot screens user queries for inappropriate content.

If a query contains rude or offensive language or violates OpenAI's Terms of Service, the chatbot promptly responds with "I can't help with that" to uphold decency in communication.

Understand System Implications

It's important to note that these Quality Control Systems, when activated, double the token usage per conversation.

Additionally, due to the extra evaluations these systems undertake, replies may take an additional second.

---

We hope this offers a clear understanding of our Quality Control Systems here at CLAYDY. Should you have any further questions, please feel free to reach out!

---

Q&A Section

Q1: What is the primary purpose of CLAYDY's Quality Control Systems for their AI chatbot? 

A1: The primary purpose is to ensure the quality and relevance of conversations while maintaining professionalism and respect.

Q2: How does the AI chatbot handle unrelated queries? 

A2: The chatbot assesses the query against the Knowledge Hub and politely informs the user if it can't assist with unrelated queries.

Q3: What happens if a user sends an offensive message to the AI chatbot? 

A3: The chatbot uses OpenAI's Content Moderation API to screen queries and responds with "I can't help with that" if the message is offensive or violates the terms of service.